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Frequently asked questions

Stand-Up Paddleboarding

Is SUP something I can do?


One of the most common questions. Most people can—and they love it! It is relatively easy to learn...most pick up the basics in the first day of learning. SUP is suitable for all ages and fitness levels. Read the introduction on the ' Why SUP?' page, then decide if stand up paddle boarding is for you.




Why SUP is so popular?


Stand-up paddleboarding is one of the fastest growing boardsports in the world. Exploring the world from the water gives a whole new perspective which allowed you to rediscover places you know or been before, as well as, explore new places and live your life in a new way. Stand-up paddleboarding is growing in popularity as more people are discovering a variety of benefits coming from it. It's one of the best all-around workouts and is suitable for all ages and fitness levels. It burns calories and it's easy, safe, and fun!




Where can I SUP?


Today, SUPing can be enjoyed in flat oceans, surf zones, lakes, rivers, canals, inland waterways, and even in large swimming pools. With the advent of inflatable stand-up paddleboards, the sport became even more popular and accessible - the SUP board now fits in a backpack.




How heavy are the boards?


Thanks to drop stitch core material our boards are compact and lightweight so they can be easily carried by 1 adult. Weight range from 7 to 9.8Kgs.
Thanks to SMART FOLDING technology our boards are half the size of a conventional iSUP after being folded into compact SUP backpack making it easier than ever to travel to and from your destination.




Will I fall in?


Not necessarily! But likely!
It's always best to plan as though you might.
With a good technique and on calm waters you should stay dry.
Always wear appropriate clothing and have a dry set at the end of your trip.




Is paddle boarding safe?


Yes Like all water based activities common sense is needed and we do not recommend the use of our equipment under the influence of alcohol or drugs.
Remember that children should be supervised at all times. If you rent boards from us, they have advantage of LITE DOUBLE CHAMBER technology which offers a 60 liter of extra safety flotation for safety concerns and an iBeam technology.




Can I buy a board if I like it?


Call us if you want to keep your board and we can discuss.




Will I get wet?


It's not guaranteed that you'll stay dry so be prepared to get wet! A good portion of first timers stay completely dry bar their feet and the odd splash.




What should I wear?


For all water activities, participants must bring a pair of old trainers or wet shoes and swimwear or other clothes which they don't mind to get wet. If you have your own wetsuit that you'd prefer to wear, feel free to. If you choose not to wear a wetsuit, wear lightweight clothing, synthetic fabric is best, no jeans and avoid other heavy materials. Bring some wind and water proof clothing, unless it's a beautifully sunny day, in which case you might want to wear a t-shirt and shorts! It's always best to be prepared for unlikely weather though. Whichever course you have booked don't forget a spare change of clothes for after the session!




Do I need good balance?


Most of our boards are designed to be very stable. With beginners we encourage starting on your knees and progress to a standing position. Most people who begin on their knees are upright and standing within 20 minutes!




Do I need to wear buoyancy aids?


For stand up paddleboarding, common practise is to be attached to your board with a leash at all times. The board is your buoyancy aid, as with surfing. If you find yourself in the water, then you are still attached to a giant floating object, which will be by your side ready for you to hop back onto. Buoyancy aids are optional for over 18s when out on an SUP but we do ask people who are not confident swimmers to wear one for extra water confidence.




Do I need to be able to swim?


Stand up paddleboarding is a water sport and all we ask is that you’d be comfortable if you were to take a dip. You’ll be attached to your board by a leash at all times so you don’t need to be a champion swimmer. We’ll check if you’re a confident in water before we set off and ask you to wear a buoyancy aid if you’re unsure. Our rescue trained instructors will be on hand to help you get back onto the board if you’re struggling.




What happens if I fall in?


The beauty of stand up paddleboarding is that you just climb back on again! We’ll go through this before we get on the water for the first time too. You’ll be attached to your board by a leash so just pull the board towards yourself and clamber back on.




Can I paddle if I'm pregnant?


It’s up to you – just let us know before hand so we can put you in a buoyancy aid for extra reassurance. We can also offer you a larger board if you feel like you’re going to be a little wobbly. You’re welcome to spend as much time on your knees as you like before standing up, or indeed spend the whole session on your knees. If you’re unsure please contact us directly or check out this blog about stand up paddleboaring and pregnancy.




Shall I wear shoes when paddling?


We like to paddle barefoot and think you will too. You’re welcome to wear shoes if you’d like to though and we recoomend wearing shoes at all times whist on the river bank.




What should I wear for winter SUP?


Winter shouldn’t stop you getting on the water and you have several options for paddling in the colder months depending on your skill and the likelihood of going in the water. Here are a few things to consider when kitting out for winter. Footwear
A pair of wetsuit booties is the warmest option. Look for thick neoprene and snug, cozy lining. It won’t matter if you get slightly wet feet – the water will warm up inside and keep your toes lovely and warm. If you can guarantee keeping your feet dry a pair of hiking socks and trainers will also be warm. Get them wet though and you’ll feel it. A nice compromise might be something like SealSkin socks over your hiking socks, and under your shoes. Wetsuits Wetsuits are designed to keep you warm when you’re wet. They trap a layer of water between you and the suit that warms up over time. They’re great if your surfing and immersed in the water but less so if you’re stood on a paddleboard in the wind. Sweat is also a problem in wetsuits. If you plan to paddle pretty hard you’re going to sweat. When the sweat chills you’re in danger of getting pretty cold. That said, if you’re taking it easy, you’re unsure whether you’re going to stay dry, or you just want the reassurance that you won’t freeze if you do fall in, a wetsuit could be the best option for you. We suggest pairing it with a windproof jacket to keep the chill off when you’re standing up. We have a range of good quality wetsuits and jackets to use at no additional charge. If you’re still cold a thin polypro thermal layer under your suit will help. Dry suits A dry suit is a waterproof suit with rubber seals at the wrists and neck to keep the water out. You wear thermal layers underneath the same as you would if you were hiking. The advantage is that you’ll stay 100% dry if you fall in the water. The disadvantage is that unless it’s freezing outside, you’ll probably be far too warm as the suits tend not to breathe very well. Jacket and trousers If you’re getting into paddleboarding seriously and want to paddle flat water year round, we recommend getting hold of a waterproof jacket, waterproof trousers and a few polypro thermal layers. The key to being active outdoors in the winter is the ability to add and remove layers as you need to – and so avoiding sweating. Palm Equipment design a range of excellent jackets perfect for paddleboarding year round. If you’re on a budget your rain jacket and trousers, combined with some good thermal layers, will work perfectly well. Just remember to wash them out properly afterwards if you take them on salty water. The major disadvantage of this set up is that you’re going to get pretty cold if you do take a swim. Consider a few dry layers in a drybag and a buoyancy aid for added reassurance. Gloves We don’t like paddling in gloves as it ruins the feel of the paddle. If you’re keen to wear them though we recommend open palm mitts like the Palm Equipment Talon. That way you still get the feel of the paddle whilst keeping the chill off you fingers.




How and where do I begin?


If you’re on this Website, you’re halfway there. Start at our 'Book Online' page, where you’ll find links to SUP classes were we would equip you with basic SUP skills and safety knowledge so you can go out and explore the world by yourself in the future. You'll learn the proper stance for balance and control, essential paddle strokes and turning techniques, as well as how to choose the right board and paddle.




How long will SUP take to learn?


It’s not uncommon for first-time paddlers to stand up and paddle within 20 minutes. The ease of learning this sport attracts a wide range of ages from the very young (kids) to the very mature (seniors) and a wide range of skills from novice to seasoned athlete.




Where can I paddle?


Today, SUPing can be enjoyed is flat oceans, surf zones, lakes, rivers, canals, inland waterways, and even in large swimming pools.




What are the benefits of stand-up paddle boarding?


Stand-up paddleboarding is growing in popularity as more people are discovering a variety of benefits coming from it. It's one of the best all-around workouts and is suitable for all ages and fitness levels. It burns calories and it's easy, safe, and fun! Check our 'Why SUP?' page for more details.




Hard board or inflatable?


This one’s a personal choice. Inflatables are typically more durable, more stable and take up less storage space, but they’re also less rigid (some manufacturers are working to improve this). Hard boards may be more convenient, more aesthetically pleasing and possess a wider range of capabilities.





Bookings - Classes & Rentals

Do you charge deposits?


No* - Unlike most rental companies we don't for our standard rentals.
*Large bookings may be subject to a deposit - please contact us directly




What do I get with the board rental?


In addition to a quality double-chamber compact SUP paddleboard with a front bungee system, we'll also supply you with a handy 78L backpack for easy transport, 4 section STYLE 2.0 aluminum paddle, 8" coil leash and double action pump. Buoyancy aid are upon request - adult size avaliable only




Are your boards good for children?


Yes, they are stable and lightweight.
We always recommend that children wear bouyancy aids (not provided by SUPERA) and are supervised at ALL times.




What are your delivery charges?


We offer FREE delivery to Tilehurst (Scours Ln), Caversham (Thames Side Promenade), Thames Valley Park and Wargrave (St George & Dragon Pub). Other locations may be incurred a fee, please contact me directly to discuss the details before proceeding with the booking.
You can also collect SUP board set from us directly from Woodley.




Which payment methods are accepted?


We use Square for secure online and offline payments and we accept all major credit and debit cards including Amex.




Am I insured?


We carry public liability insurance up to £5 Million and Professional Indimity up to £1 Million. Participants are fully responsible for all hired equipment (boards, leash, fin, paddle, buoyancy aid, etc.) or when participating in any activities using equipment provided by SUPERA. Loss or breakage of equipment will be charged to the participant at full retail value unless due to fair wear and tear. For more details conatct us directly or read the Terms & Conditions.




Can I cancel my order?


Yes, for Stand Up Paddle Lessons and rental: - Cancellations made with more than 2 weeks' notice can expect a full refund. - Cancellations made 1-2 weeks before a session will be given a 50% refund of the total fee. - Cancellations made less than 1 week before a session will receive NO REFUND. For more information on this, please see our Terms and Conditions.




Can you deliver abroad?


No, we do not rent abroad for insurance reasons. You and we are not insured for using our equipment in any other countries than England, Scotland, Wales and Nothern Ireland.
If you want to take abroad you will need to let us know so we can discuss this.




Where do I meet you for my session?


All information of where to meet for your particular session will be on your confirmation email which we will send you once your booking is confirmed. Venues we regularly use are the Kennet Canal or Thames River .




Is there parking nearby?


At all of the sites that we use there is plenty of parking. Some sites require Pay and Display. More information about where to meet us will be in your confirmation email.




Do you provide wetsuit?


No, unfortunetly we don't provide wetsuits.




Do you hire boards?


Yes, we offer 2 & 4 hours rental or hire per day. If you want to hire boards out for longer trips away please contact us directly so we can discuss price and apply some discount.




What if it's raining?


We go out in all weathers. The only reason we’d call a session off is in severe winds, thunder storm or too fast stream of the river. Some of our best sessions have been in the rain!




What are your instructor ratios?


Our normal ratio is 1:4.




What if I can't make it?


If you can’t attend the session you’ve booked and give us plenty of warning we’ll make every effort to accommodate you on a future session. Please check our Terms & Conditions for cancelation policy or contact us before booking if you’re unsure.




What time should I arrive?


We aim to start on time so please arrive ten minutes early for your session.




Is there a weight limit?


Our boards have a maximum rider weight of 140 kg. If you weigh over this you may still be able to take part but we’d suggest booking onto a private session first and contacting us before you book so we can make sure we have the right kit available for your session.




What service do you provide?


We have prepared a variety of activities (classes, rentals & events) with the hope you will easily find something for yourself.
Please contact us directly if you have specific requirements that go beyond our standard offering.




What safety measures do you have during pandemic (Covid-19)?


Your safety is our absolute priority during these times and we will take every conceivable step to ensure we are as COVID safe as possible. At the moment, only 1-2-1 sessions are avaliable to book. From 29th of March, we're limiting session and SUP social sizes to up to 5 participants. Along with the instructor, this allows a total of 6 people in each outdoor class setting. We're lucky to be outside so are able to ensure social distancing between participants at all times. All paddle boards, paddles, safety equipment and accessories are thoroughly sanitised before and and after every lesson. We also provide hand sanitiser for each participant to use before and after the session. We will continue to amend our safety protocols and measures in line with UK Government guidelines. If you have any questions at all, please don't hesitate to get in touch.





Events

What events do you offer?


We have prepared a variety of activities (weekly social, SUP trips, SUP adventures or Thames Challange - coming Summer 2021) with the hope you will easily find something for yourself.
Please contact us directly if you have specific requirements that go beyond our standard offering.




How can I book event?


You can register for our event from our 'Book Online' page. Please note that some of the event are exclusive to our SUPERA members, therefore, we would kindly ask you to sign up to SUP community first by competing the sign up form.




What is the SUP Thames Challange?


It's a new initative lead by Julia, which will aim to complete the entire Thames lenght by SUP. More details will be announced soon. Please register your intrest here.




How much event cost?


No, our events are free to our members. If you are not a member of SUPERA community / SUP club, please register here for FREE to have access to exclusive events and have 10% discount to all service porvided by SUPERA. If you don't have a board or want to bring friend or family member who need one, we offer boards hire in reasonable price which are much more afforadable than standard baords rental.





SUP Community - Club

What are the benefits of joining SUPERA community?


You will have an opportunity to connect with other SUP passionates and access exclusive events for our member.




How can I join?


Please click 'Join Club' on home page and complete sign-up form.




How can I obtain 10% discount?


After you sign up to SUPERA community / SUP club, please message us directly to obatin 10% disocunt code.




Do I need to pay a fee when I join the SUPERA community / SUP club?


No, there is no fee when you register - it's FREE!




Do we meet up on regular basis?


During season time, between March and October we try to meet up every Wednesday for a social paddle and organise once a month SUP trips. To stay up to date with all our events, please follow us on social media and join for FREE the SUPERA community.




Why should I join SUPERA community?


Help SUPERA to build a unique community of SUP passionates who love stay active, discover the world from water perspective and meet positive like-minded people!




Where do we meet up?


We try to explore different locations each week. Follow us on social media or register for FREE to SUPERA community to stay updated with upcoming SUP Social events.




What if I don't have a board?


Don’t have your own stand up paddleboard? Then hire one from SUPERA! Stand-up paddleboard hire - what's included: - Inflated paddleboard - Paddle - Ankle leash - Buoyancy aid upon request __________________________________________________________ Recommended for intermediate paddlers over 18yrs old. Paddlers are responsible for their own safety and river license.





General

What safety measures do you have during pandemic (Covid-19)?


Your safety is our absolute priority during these times and we will take every conceivable step to ensure we are as COVID safe as possible. At the moment, only 1-2-1 sessions are avaliable to book. From 29th of March, we're limiting session and SUP social sizes to up to 5 participants. Along with the instructor, this allows a total of 6 people in each outdoor class setting. We're lucky to be outside so are able to ensure social distancing between participants at all times. All paddle boards, paddles, safety equipment and accessories are thoroughly sanitised before and and after every lesson. We also provide hand sanitiser for each participant to use before and after the session. We will continue to amend our safety protocols and measures in line with UK Government guidelines.